PRIVACY POLICY SMS
This Privacy Policy describes Turning Point IT policies and procedures on the collection, use and disclosure of your information when you use our service and tells you about your privacy rights and how the law protects you.
We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Turning Point IT is committed to safeguarding the privacy of our users. We do not sell your personal information, and we do not share it with third parties for their own marketing or promotional purposes. This privacy policy outlines how we collect, use, and protect the information you provide to us.
INFORMATION COLLECTION:
We collect only the information necessary to provide and improve our services. This may include your name, email address, mobile phone number, and the content of messages you exchange with us. We do not sell or rent this information.
HOW WE USE YOUR INFORMATION:
The information collected is used solely for communicating with you as the intended party. We do not share your information with external parties for marketing or any other purposes.
We may use personal data for the following purposes:
- To provide and maintain our service, including to monitor the usage of our service.
- To manage your Account: to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the Service.
- To contact You: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To manage your requests: To attend and manage your requests to us.
All messages you send through the Service, whether to us or other users, are stored on our servers. Turning Point IT employs servers and services owned by third parties to retain these messages.
SMS DISCLOSURE
Turning Point IT sends SMS/text messages only to existing customers and their authorized contacts, for customer care and service purposes. Messages relate to your open support tickets and service requests, or are replies to text messages you send us. We do not send marketing, promotional, or advertising text messages.
How you opt in. You are added to our SMS program only after you give us your express consent. Consent is obtained in one of the following ways: (1) verbally, when you provide your mobile number and agree to receive text messages during a support call or ticket intake; (2) in writing, when you provide your mobile number and agree to text messaging on a service agreement, onboarding form, or web form on this site; or (3) when you initiate a text message to us. We do not purchase, rent, or otherwise acquire phone numbers from any third party for messaging purposes.
Message frequency. Message frequency varies and depends on your interactions with us and on the support activity on your account.
Cost. Message and data rates may apply. Turning Point IT does not charge for SMS messages; charges from your mobile carrier may apply.
Opting out and help. You can reply STOP at any time to opt out of future messages, and we will send one confirmation message and then stop. Reply HELP for assistance, or contact us at 602-888-8030 or support@turningpointit.com.
Carriers are not liable for delayed or undelivered messages.
MOBILE INFORMATION AND TEXT MESSAGING CONSENT
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of information described in this Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your personal data, including your SMS opt-in or consent status, only with the service providers that help us deliver our messaging services, such as our telecommunications and messaging platform providers and phone companies, and only to the extent required to deliver text messages to you. These providers are bound by contract and may not use the information for any other purpose.
DISCLOSURE OF YOUR INFORMATION
Turning Point IT does not sell or share client data with third parties for marketing or promotional purposes. Your personal information is kept confidential and is not disclosed to any outside organizations, except in the limited circumstances below. In every case, text messaging originator opt-in data and consent are excluded and are never shared.
- We have obtained your consent.
- We need to enforce our Terms of Service.
- We share information with service providers, partners or affiliates that have signed non-disclosure agreements with us, only to the extent needed to provide you with a specific service.
- We may provide such information to a company controlled by or under common control with Turning Point IT for any purpose allowed by this Policy, excluding text messaging opt-in data and consent.
- We respond to subpoenas, court orders, or legal processes, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.
- When we believe it is necessary to disclose Personal Information to investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to anyone’s physical safety, violations of Turning Point IT Terms of Service, or as otherwise required by law.
- We transfer Personal Information about you if Turning Point IT or its assets are acquired by or merged with another company.
We may share aggregated, non-identifiable information with others without further notice to you, such as the total number of people who used the Service in a specific month or the total number of messages sent during a particular period. Aggregated information never includes mobile opt-in or consent data.
INTERNATIONAL DATA TRANSFERS
Your Personal Information may be transferred to and processed in locations outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We take steps to ensure that your data is handled securely and in line with this Policy, regardless of where it is processed.
DATA RETENTION
We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law. We will also retain and use your Personal Information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
COOKIES AND TRACKING TECHNOLOGIES
Our Service may use cookies and similar tracking technologies to enhance your experience. Cookies are small text files placed on your device to collect information about your activity on the Service. You can control the use of cookies through your browser settings, but disabling cookies may limit your ability to use certain features of the page or Service.
YOUR CHOICES:
You have the right to access, correct, or delete your information. If you have any concerns or questions about your data, please contact us at 602-888-8030, support@turningpointit.com, or 2125 S 48th Street Suite 104, Tempe, AZ 85282.
Policy Changes:
We may update our privacy policy from time to time. Any changes will be communicated to you, and your continued use of our services implies your acceptance of the updated policy. By using our services, you agree to the terms outlined in this privacy policy.
Last updated: 08/26/2026